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July 31 2014

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Beauty Etiquetter: The Right Way To Voice Complaints To Your Colorist

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Beauty Etiquetter is a new column on Beauty Counter in which we address your beauty protocol predicaments with candid advice from industry experts and those in-the-know. To submit a question, e-mail celia _ellenberg@condenast.com.

The Expert in Residence: Sharon Dorram, colorist and founder of Sharon Dorram Color at Sally Hershberger.

The Quandary: What’s the right way to complain if you don’t like the way your color turned out, especially with blond shades that can change after a wash or two?

The Advice: “This can be a delicate situation. My policy is that I always honor a redo or tweaking of color within two weeks from the original appointment. It’s always lovely when a client prefaces a complaint with a compliment. For example, ‘I love the color but feel it is a little too dark in this one spot.’ Most blonds will oxidize or settle within the first ten days. If the blond is too light or white, a simple gold toner will suffice. If the quantity of blond is the problem, it can be a more involved process. Lowlights can correct solid blonds, but it is essential that the correct shade of lowlight is used. If your hair comes out so far from the desired color, I recommend bringing in pictures as a vantage point to make sure you and your colorist are on the same page. My rule about redos is that there is no charge within two weeks. Having said that, I am flexible when a client comes after three weeks, but by four weeks there is already regrowth, so that’s where I draw the line.”

Photo: Luca Cannonieri / GoRunway.com

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