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September 2 2014

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Beauty Etiquetter: When It Comes to Color Perks, “A True Professional Does Not Play Favorites”

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Beauty Etiquetter is a new column on Beauty Counter in which we address your beauty protocol predicaments with candid advice from industry experts and those in-the-know. To submit a question, e-mail celia_ellenberg@condenast.com.

The Quandary: My friend and I see the same colorist for highlights. My friend gets much better service—she even gets a mini bottle of touch-up color to use in between appointments—while I get nothing. How can I ask for the same perks politely?

The Expert in Residence: Marie Robinson, hair colorist and founder of Marie Robinson salon

The Advice: “Before you make assumptions, find out exactly what type of perks your friend is getting, as you might just not need them. The mini bottle of touch-up dye might help extend her color in between visits whereas you might not need that. Maybe your friend is prone to getting brassier than you, and you don’t require those tonal tweaks between visits. I actually have two clients that are sisters and had a similar experience where one needed more help with her haircare than the other. The lower-maintenance sister felt that she wasn’t getting the same level of special treatment, but I was happy to explain the situation. Once she realized the differences in her needs versus her sister’s, she completely understood. So don’t be afraid to ask your colorist about the issue—a true professional does not play favorites, and if they do, find a new colorist! In the end, if he or she is making your hair beautiful and you’re happy with the results, then don’t worry so much about the extra perks. After all, it’s the results you’re paying for.”—As told to Kari Molvar

Photo: Courtesy of Marie Robinson Salon

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