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July 22 2014

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The Refund Report: How To Regulate On Post-Facial Irritation

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Beauty Etiquetter is a new column on Beauty Counter in which we address your beauty protocol predicaments with candid advice from industry experts and those in-the-know. To submit a question, e-mail celia _ellenberg@condenast.com.

The Quandary: If I break out after a facial, is it fair to go back and ask for a refund?

The Expert in Residence: Danuta Mieloch, aesthetician and founder of Rescue Rittenhouse Spa

The Advice: “Possibly, but first figure out if what you’re calling a breakout is actually acne instead of a reaction to a product or a post-extraction scab. If you haven’t had a facial in a long time and you’re not following a good skincare regime, or you simply have reactive skin, it’s completely normal to experience a breakout after a facial. It’s like a first trip to the gym—you might be sore afterward. In this case, your body is flushing out toxins and debris in the form of a blemish. If, however, you suspect that the aesthetician did not follow proper hygiene and you have a persistent infection that lasts more than a few weeks, you should see a dermatologist and you might be entitled to request a refund. To help avoid flare-ups, though, there are a few things to keep in mind. Ideally, you should establish a consistent skincare routine, making sure to cleanse, tone, and moisturize at a minimum, to keep your complexion balanced. You can also bring your products to a facialist during your consultation so she can better understand what you’ve been using and ensure that what she applies won’t cause any reaction. If you do end up with an eruption, keep in mind that it takes about seven days for a pimple to start clearing up. Don’t scrub, don’t rub, and don’t put every item in your medicine cabinet on a breakout. It may make it worse. Just ice the area if it’s inflamed and put on a little antibiotic cream like Neosporin or spot-treat with benzoyl peroxide, tea tree oil, or salicylic acid to speed up the healing.” —As told to Kari Molvar

Photo: FPG/Hulton Archive/Getty Images

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