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August 23 2014

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Having Words About Blowout-Bar Quality Standards

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Beauty Etiquetter is a new column on Beauty Counter in which we address your beauty protocol predicaments with candid advice from industry experts and those in-the-know. To submit a question, email celia _ellenberg@condenast.com.

The Quandary: I like the fast experience of a blow-dry bar but feel like the results are never quite as good as a truly professional job. Am I at liberty to complain and ask for better service, or is this a lesson in you-get-what-you-pay-for?

The Expert in Residence: Alli Webb, founder of Drybar.

The Advice: “Yes, this kind of blowout is meant to be fast—but it should be fast and good. I absolutely think you should speak up if you weren’t happy with the results. Talk to the manager either in person or on the phone, and mention specifics. Let him or her know that your hair wasn’t washed thoroughly, for example, or if your style didn’t stay in place. The manager can then mention this to the stylist and make a note of what to focus on the next time you come in. Feedback, even the negative kind, helps us do our jobs better. That said, there are a few things you can do to get the most from your 45-minute appointment. Tell your stylist you want her to go really deep with the shampoo—say something like ‘Don’t be shy, I’m not going to wash my hair for another three days and I love a good scalp scrubbing.’ Going section by section over every hair is what takes the most time during a blowout. So if you notice your pro is starting to rush, you can throw out a comment like, ‘This blowout really has to last me a week, so I appreciate you making it look perfect,’ or inject some humor by saying, ‘Don’t you rush me, I know it’s getting busy in here but don’t do it!’ in a joking tone. The busiest times in Drybar are typically the early mornings at 7 a.m., the lunch rush, and the going-out crunch time from 5 to 7 p.m. We have clients who love being in here with that energy but others prefer to come during less crowded times. But, bottom line, if you’re not satisfied with your blowout, a good salon will make it up to you and should offer a complimentary blowout. Mistakes happen but my point of view is, give us a second chance to get it right.”

Photo: Courtesy of Drybar

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